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Colgate-Palmolive
CLOSEDCustomer Development Executive
Nairobi, Kenya
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EcoSafi
CLOSEDCustomer Experience Lead
Nairobi, Kenya
Closing: Mar 31, 2024
This position has expiredPublished: Mar 18, 2024 (2 months ago)
Job Requirements
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Job Summary
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- As the Customer Development Executive you will be responsible for professionally representing the Colgate Palmolive company, managing the relationship with our partners on trust and respect, marketing and developing the 5p's of the different product categories, in order to increase sales profitably, improve levels of their distribution and market shares, in accordance with our business principles and maintaining a healthy credit portfolio
Required Qualifications:
- Bachelor's Degree in Business Administration, Marketing or Engineering
- Minimum 2 years of experience commercial area (Sales, Marketing, Trade Marketing with at least 1 year experience in Field positions within the Consumer Goods (CG) or Fast-Moving Consumer Goods (FMCG) industry.
- Hands-on experience in dealing with customers in the market.
- Previous work experience in a collaborative, cross-functional environment.
Responsibilities
- As the Customer Development Executive you will be responsible for professionally representing the Colgate Palmolive company, managing the relationship with our partners on trust and respect, marketing and developing the 5p's of the different product categories, in order to increase sales profitably, improve levels of their distribution and market shares, in accordance with our business principles and maintaining a healthy credit portfolio
Required Qualifications:
- Bachelor's Degree in Business Administration, Marketing or Engineering
- Minimum 2 years of experience commercial area (Sales, Marketing, Trade Marketing with at least 1 year experience in Field positions within the Consumer Goods (CG) or Fast-Moving Consumer Goods (FMCG) industry.
- Hands-on experience in dealing with customers in the market.
- Previous work experience in a collaborative, cross-functional environment.
- Implement CP's commercial strategies, ensuring the correct execution of the 5p's at the point of sale, seeking to generate benefits for our clients and CP, proactively understanding the needs of our clients and recommending solutions to the different requirements.
- Achieve sales objectives of the assigned territory with respect to the objective of the Channel.
- Carry out the administrative work of the account which includes: request for credit notes, rebates, or support for them, monitoring and maintenance of the current account.
- Guarantee compliance with the credit policies established by the company.
- Make visits to the field to monitor the activities of the competition and inform the commercial team, find opportunities and transfer them to the commercial team for strategies development that respond to competitive changes in the market.
- Maintain a proactive communication with the customer to present samples, license plates and necessary stationery about the new products; inform and implement price changes.
- Customer Inventory Management, from order taking (where applicable) based on customer inventory levels, tracking its delivery, and subsequently ensuring the supply of products in the store, both on the shelf and in stores. additional off-shelf exhibits.
- Analyze information generated through statistics to make the right decisions that benefit the company and the customer, such as promotional plans, negotiation and monitoring of Growth Plans, programming and offers planning for each customer, Joint Business Plan (JBP) preparation.
- Manage communication with the customer through periodic meetings such as Top to Top (T2T), business review, negotiation and Joint Business Planning monitoring, commercial and promotional plans, etc as with the company outsourcing, communicating strategies and customer’s negotiation during regular meetings with the merchants team and supervisors, following up on the solution of specific problems of the different formats and finally with CATMAN (where applicable) to ensure the implementation of planimetry strategies.
- Monitor the performance of each team member (when applicable) through the PM and D (Performance Management and Development) process. Provide advice and timely feedback for the staff development and achievement of business objectives, ensuring that all the members of the team are clear about the R&R of their positions and promoting teamwork to ensure a motivated team oriented to their results.
- Performs other duties as assigned
- Complies with all policies and standards
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